FAQs

Is there a Money Back Guarantee?

Yes and absolutely because if you’re not happy – we are not happy. As part of our commitment to you as a customer and our confidence in the quality and impact of our productivity products and services, we will refund all your money AND give you vouchers to the value of 10% of what you have spent with us should you truly feel that you haven’t benefited greatly from your experience. See our Money Back Guarantee page for more information.

I want to come to your workshop – does it matter which version of Outlook I have?

Nope. We accommodate ALL versions of Outlook in one workshop. The principles work the same in all versions and we’ll indicate where there are differences. To date we have not experienced any difficulties with this approach! More about our Getting Things Done with Microsoft Outlook Workshop?

Should I do the full day or the 5 hour workshop to improve my productivity?

It all depends on whether you deal with a lot of paper work or not. If you are also keen to get Outlook AND your paper world under control, the full day session is definitely for you. But should you be keen on focusing exclusively on how to use Outlook as a business tool without looking at the paper side of things, then the 5 hour version is ideal. See which workshop best fits you.

How is the 1 on 1 programme different from the workshops?

In the 1 on 1 programme we work with the reality of what’s happening in your real office. We work with the real stuff on your desk, in your actual Inbox, and in your mind. We even include your Personal Assistant (PA) in the process should you have one and co-design the workflow management system to exactly meet your needs and suit your way of thinking and working. We even do pre-session assessments while following up with you in person or by phone for a minimum period of 8 weeks after the programme. More about 1 on 1 Productivity Coaching?

Can’t I just get tools to balance my life on the Internet – Why a Workshop?

Of course you can. But on the web you don’t get live input from a facilitator that can respond to your questions immediately. Nor do you have the opportunity to gain from the experiences of your co-participants and to bounce your thoughts, ideas and problems off them. Our live workshop environment is a proactive, interactive experience with not only an experienced facilitator but with other people who are, like you, aspiring to become more productive, happier and less stressed!

I am already a power user of Outlook so will I learn anything new?

We guarantee it! We have many people who have used Outlook professionally for years that end up doing things in a particular way that “seems” to work. But this is only because it’s the only way they know how to be productive. People just like yourself end up telling us that they were pleasantly surprise how much they learned at our workshops and how much they have benefited from the experience. And should you still not feel you’ve benefited, there’s always our 110% Money Back Guarantee!